WHAT'S INCLUDED - TERMS and CONDITIONS

The perfect vacation looks different for everyone, so it’s important to ask yourself some initial questions when planning a trip to Haida Gwaii.

• Please take a moment to review our Trip Planner.  It has been created to assist you in designing your Haida Gwaii vacation.

Please note that Ocean Sound Kayaking doesn’t accept direct online bookings.

Instead, we prefer to speak to tour guests over the phone, when possible, to answer any questions you may have and design the perfect trip for you. Speaking directly to our guests also helps create a cohesive group of like-minded people well before we even meet on Haida Gwaii. This is what sets us apart -The OSK Difference you deserve.

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We are happy to accommodate many dietary restrictions. However, please be aware that dietary restrictions add complexity and costs to preparing for your tour. Below are the dietary restrictions we can accommodate and the associated costs for substitutions:

• $125 fee: gluten-free, dairy-free, vegan, nut-free, and soy-free
• No additional cost: vegetarian, no red meat, no fish, no seafood

If you have dietary restrictions or allergies not listed above, please contact us at info@oceansoundkayaking.com to discuss if we can accommodate your needs and any additional charges.

Deposit and Payment Schedule

Reservations require a non-refundable 300$ Canadian deposit per participant to secure all tour reservations.

This deposit will hold a participant’s space on the tour, while final payment is required 90 days from your tour start date.

Cancelation Policies

The cost to make an expedition successful begins well before the departure date.  The following payment schedule will apply.

• >90 days to departure date – Full Refund minus 300$ deposit
• <90 – 60 days prior departure date – 50% Refund of full cost
• <60 days prior departure date – No Refund

If for any reason you are to cancel your tour, 90 days prior the tour start date, and you or Ocean Sound Kayaking can find a suitable replacement, a full refund less deposit can be granted.

All cancellations must be submitted by email, and confirmed by Ocean Sound Kayaking.

As a small business, we accept the following types of payment:

1. E-transfer: a free Canadian online banking service.
2. Credit Cards: A 2.5% service charge applies to bookings when using a credit card or when using PayPal.

Using your credit card allows guests to protect their travel plans. Most credit cards provide travel and medical insurance, flight interruption or cancellation insurance, etc.

Please review “Travel Responsibly” to understand further how and why you should protect your travel investment.

Travel insurance has never been more important or helpful than it is today. Purchasing appropriate and adequate travel insurance will protect your travel investment and decrease stress if you are not able to travel as planned.

Most people have the appropriate insurance through their credit card(s); however, you should check with your provider to make sure it covers the following terms below.  As a small seasonal business, please note that a 2.5% service charge applies when paying for a tour with Ocean Sound Kayaking.

Ocean Sound Kayaking is not responsible for ensuring the appropriate level or amount of coverage is purchased. Please contact your travel insurance provider to ensure you have appropriate coverage for your entire trip. If you use a credit card for payment for your tour expenses, you may have trip interruption insurance as part of your card benefits. This coverage, however, is often a limited dollar amount, may not cover COVID-19 related issues and does not usually include cancellation or medical coverage. Please check with your specific card provider to ensure you are adequately insured. Personal equipment, baggage and valuables (cameras, electronics, jewellery, etc.) are carried entirely at the owner’s risk. Ocean Sound Kayaking is not responsible for lost, damaged or delayed property.

If a tour has to be cancelled due to circumstances beyond our control and/or a circumstance amounting to “force majeure” such as war, threat of war, political instability, riots, civil disturbances, actual or threatened terrorist activity and its consequences, natural or nuclear disasters, fires, epidemics, health risks and pandemics, acts of God, industrial disputes, unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers, closed or congested airports or ports, hurricanes and other actual or potential adverse weather condition, and any other similar events, there will be no refund from Ocean Sound Kayaking. Please contact your travel insurance provider for details on how to start a claim.

Ocean Sound Kayaking is not responsible for expenses incurred by trip participants in preparing for a cancelled trip (for example non-refundable advance purchase plane tickets, visa fees, inoculations, equipment etc. or for any additional arrangements for other travel plans associated with your travel).

Most people have insurance without knowing it through their credit card(s), health plan, personal insurance, etc.   I strongly recommend that all guests have travel insurance to cover any unexpected situations and illnesses that could arise before and especially during your tour in Gwaii Haanas, as any evacuation from this remote location “WILL” be costly.

For Out of Province and Non-Canadian Residents this is a must for you, as medical costs and evacuations can be very expensive.  Contact your travel agent or insurance for further information regarding coverage in British Columbia, Canada.

Tour delays can be costly, whether it’s due to bad weather, cancelled or delayed transportation (flights, ferries or zodiac), Covid, and illness or like situations that Ocean Sound Kayaking cannot control, are not included in the tour costs.