WHAT'S INCLUDED - TERMS and CONDITIONS

The perfect vacation looks different for everyone, so it’s important to ask yourself some initial questions when planning a trip to Haida Gwaii.

• Please take a moment to review our Trip Planner.  It has been created to assist you in designing your Haida Gwaii vacation.

Please note that Ocean Sound Kayaking doesn’t accept direct online bookings.

Instead, we prefer to speak to tour guests over the phone, when possible, to answer any questions you may have and design the perfect trip for you. Speaking directly to our guests also helps create a cohesive group of like-minded people well before we even meet on Haida Gwaii. This is what sets us apart -The OSK Difference you deserve.

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We are happy to accommodate many dietary restrictions. However, please be aware that dietary restrictions add complexity and costs to preparing for your tour. Below are the dietary restrictions we can accommodate and the associated costs for substitutions:

• $125 fee: gluten-free, dairy-free, vegan, nut-free, and soy-free
• No additional cost: vegetarian, no red meat, no fish, no seafood

If you have dietary restrictions or allergies not listed above, please contact us at info@oceansoundkayaking.com to discuss if we can accommodate your needs and any additional charges.

Deposit and Payment Schedule

Reservations require a non-refundable 300$ Canadian deposit per participant to secure all tour reservations.

This deposit will hold a participant’s space on the tour, while final payment is required 90 days from your tour start date.

Cancelation Policies

The cost to make an expedition successful begins well before the departure date.  The following payment schedule will apply.

• >90 days to departure date – Full Refund minus 300$ deposit
• <90 – 60 days prior departure date – 50% Refund of full cost
• <60 days prior departure date – No Refund

If for any reason you are to cancel your tour, 90 days prior the tour start date, and you or Ocean Sound Kayaking can find a suitable replacement, a full refund less deposit can be granted.

All cancellations must be submitted by email, and confirmed by Ocean Sound Kayaking.

As a small business, we accept the following payment types.

1. Etransfer: a free Canadian online banking service
2. Credit Cards: a 2.8% processing fee is applied to all Credit Cards through the platform – Square
3. International Guests: a 1.5% processing fee is also applied when using your Credit Card

Using your credit card for payment can have valuable benefits depending on the specific card, including medical coverage, evacuation insurance, trip cancellation or trip interruption insurance – helping you to protect your travel plans.

Please take the time to review “Travel Responsibly” to further understand how and why you should protect your travel investment.

Travel insurance is strongly recommended. It helps protect your travel investment and reduces stress if you are unable to travel as planned.

Many travellers have coverage through their credit cards; however, you should confirm with your provider that your policy includes adequate trip cancellation, interruption, and medical coverage. Credit card insurance is often limited in coverage amount and may not include cancellation, medical expenses, or COVID-19 related issues.

Please note that a 2.8% processing fee is applied to all credit cards through the secure platform Square, while an additional 1.5% processing fee is applied to all international payments as well.

Ocean Sound Kayaking is not responsible for ensuring that guests obtain appropriate travel insurance coverage. You are responsible for confirming that your insurance adequately covers your entire trip.

Personal equipment, baggage, and valuables (including cameras, electronics, and jewellery) are carried at the owner’s risk. Ocean Sound Kayaking is not responsible for lost, damaged, or delayed property.

If a tour must be cancelled due to circumstances beyond our control or a force majeure event—including but not limited to war, political instability, civil disturbances, terrorism, natural disasters, fires, epidemics, pandemics, acts of God, labour disputes, transportation failures, airport or port closures, severe weather, or other similar events—Ocean Sound Kayaking will not provide refunds. Guests should contact their travel insurance provider to initiate a claim.

Ocean Sound Kayaking is not responsible for expenses incurred in preparing for a trip that is later cancelled. This includes non-refundable airfare, visa fees, vaccinations, equipment purchases, or other travel arrangements.

Guests are strongly advised to have travel insurance to cover unexpected events or illnesses before and during the tour, particularly when travelling to remote locations such as Haida Gwaii, where medical evacuation costs can be significant.

For out-of-province and international guests, travel insurance is essential. Medical care and emergency evacuations in British Columbia can be very expensive. Please consult your travel agent or insurance provider to confirm your coverage.

Additional costs resulting from tour delays—including those caused by weather, transportation disruptions (flights, ferries, or zodiac), illness, or similar circumstances beyond the control of Ocean Sound Kayaking—are not included in tour pricing and are the responsibility of the guest.